Organisation: Qatar Airways
Job Function: Customer Contact Centre
Division: Customer Contact Centre
Employment Type: Full Time - Permanent
City: Asia Pacific | China | Guangzhou
Last date of application: 10-Sep-2018
Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
We are looking for Cantonese speaking Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centres located Guangzhou (China).
As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax and optimise passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
About You:
You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills.
You must hold at minimum your High School Certificate. Ideally you will have knowledge of Amadeus reservation program and experience in airline or hospitality industry. If you have previous experience in reservations and ticketing we would be very interested to hear from you.
To be successful in this role you will need to be a fluent English and Cantonese language speaker! You must have a strong sense of customer satisfaction through responding to customer enquiries and, offering customers the best solutions.
Note: you will be required to attach the following:
1. Resume / CV
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